A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 30 days returns and refunds are subject to manufacturers warranty.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. Please allow up to 5 days for delivery domestically, or 4 weeks internationally.
Prices and GST
All prices are subject to change without notice. Prices are in New Zealand Dollars. Sales to New Zealand include GST. International sales are "Zero" rated.
All products, designs, instructions, solutions, logos, devices and other intellectual property are Copyright, and Trade Mark. All rights reserved.